Returns and withdrawal

You have 14 calendar days from receiving the order to withdraw from the purchase without having to justify your decision and without penalty.

You can exercise it through the online withdrawal function on this site, which lets you give notice and receive the acknowledgement, or by email within that period quoting the order number.

Once you have told us you are withdrawing, you have 14 calendar days to return the product.

The piece must come back complete, with all its accessories and, where possible, in its original packaging.

You may unpack and examine the product as you would in a shop. You are only liable for any loss in value resulting from handling beyond what was needed to check it.

This information is being prepared. If you need it, write to us at info@katjejewels.com.

We will refund the payments received, including standard delivery charges, no later than 14 calendar days after you tell us you are withdrawing, using the same payment method you used for the purchase.

We may hold the refund until we have received the product or until you show evidence of having sent it back.

This information is being prepared. If you need it, write to us at info@katjejewels.com.

The rules exclude withdrawal in some cases, among them products made to the consumer’s specifications or clearly personalised.

If any item in the catalogue falls under one of these exceptions, that is stated expressly on its product page before purchase.

The right of withdrawal is separate from the statutory guarantee of conformity. If a piece arrives damaged or is not what you ordered, write to us and we will put it right at no cost to you.